Returns & Exchanges
At Tiso, we want you to be completely satisfied with your purchase. If your new fashion items aren't quite right, we offer a seamless 30-day return and exchange policy for all unworn garments with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact and the garments are in their original, unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing